process flow

5 Questions when choosing a Washroom Service Company

There are many reasons to choose a local washroom service company but here are 5 critical questions to ask whether you are changing supplier or sourcing for the first time.

It doesn’t happen every day but I am regularly told when discussing washroom needs – “Waste of time, why should I pay someone to do something I don’t need?” or words to that effect.  Which, in retrospect, is a fair point, as I love to cut my own hair, change the brake pads on my car as well as process my own Kebab meat and bake my own bread – you get the point.

As a business owner I regularly use the following flow chart. It applies as much to washroom services as it does to any product or service your business might need.

Let me look at some of these question with regard to washrooms and the services associated with them.

Five critical questions about washroom services

Do I need washroom services?

There are two parts to this question – firstly, do I need it to be compliant/legal?  The real answer (and one that few washroom companies will answer truthfully) is ‘it all depends’. Now I know that is vague but every local authority/EHO interprets the legislation and guidance differently, so if in doubt ASK.  The guidelines that I tend to work with is whether, you as a business, generate more than 25Kg of ‘offensive’ waste over a 12 month period.  Some authorities use a percentage of waste: for example, if the offensive waste that your business generates is more than 10% of your total waste, it must be separated from the general waste stream and disposed of by a registered carrier. This is certainly the case with care homes, children’s nurseries, indoor play centres, family venues, motorway service stations, doctor’s surgeries, dental practices, some beauty therapy centres, etc.

However, a greater risk for many small businesses, especially cafes, restaurants and bars is sanitary waste being flushed down the toilet because of a lack of an appropriate means of disposal (Do I need it because it is causing me unwanted hassle and cost?).  It is estimated that up to 2billion sanitary items are flushed into the UK sewage system every year.  One call out from a plumber is a lot more expensive than a single sanitary bin installed onsite. For example, our sanitary bin service starts as low as £75 per year depending on location, number of units, service frequency (13 visits included at this price) and type of bin that you are after (Click here to get a quote). In comparison to a plumber or emergency drain clearance charge it’s a pretty low cost – £1.44 a week.

Can I afford washroom services?

I suspect most businesses can a sanitary bin costs less than three first-class stamps a week, however, larger businesses could certainly offset the cost if they would just think a little out of the box.

Every business needs to buy toilet paper and soap and either buy hand towels, launder linen towels or buy/rent a hand dryer. By sourcing these products from your local washroom company there could be considerable time and money savings which invariably would cover the cost of a sanitary bin. If you have urinals at your business, the installation of a water management system could save £100’s if not £1000’s of pounds which again could offset any washroom costs.

It’s another great reason to go to a local supplier who will rely heavily on referrals but also their reputation within the local business community. A quote is free and if you are unsure, have a look at my washroom company guide for an alternative opinion.

Do I enjoy emptying sanitary waste bins?

At this point I should insert an image of the inside of a sanitary waste bin and hope that no one is reading this over lunch.  I am sure if we were discussing telesales, social media, delivering orders, cold calling, etc. we would find that there are aspects of every business that some of us enjoy doing enthusiastically (I actually enjoy blogging more than servicing sanitary bins believe it or not).  I have yet to find any company owner/manager that likes or has staff that likes dealing with emptying the sanitary bins or cleaning the urinals for that matter.  So why not source out something you don’t enjoy doing to someone who is paid well and trained to do it?

Can I provide washroom services myself?

Not as silly a question as it firsts sounds.  If you are a small business then you may be able to do it yourself. The issue with most businesses is that they invariably run out of something, soap, toilet paper, and then end up buying ‘emergency’ supplies from the local supermarket. A pump-action liquid soap is maybe 3 or 4 times more expensive than a wall-mounted foaming soap unit and a foaming soap unit will last 10 times longer which means you will run out less often.  Never mind the time it takes out of the business to ‘nip out for loo roll’.

Have I got the time or do I just want hassle free washrooms?

If your business is like mine the one thing you don’t have in abundance is time. Time-poor is a common complaint of most (if not all) business owners. But if you do have the time and don’t have the money – crack on. If you have the time but maybe not the money at the moment, stick a note in your diary to review the situation in 3 months’ time. Then get a couple of local businesses competing for your business. Trust me, the simplest of service options won’t cost the earth.

There you have it the 5 questions you should ask yourself probably for any service or product your business requires but especially for washrooms.